A Message From Our Office Concerning COVID-19

We hope that you and your family have stayed safe and healthy during this unprecedented time in our community. Having to close our office due to the coronavirus pandemic has been difficult for both us and for our community of patients. We are happy to say that our office will be re-opening on Wednesday May 6.

There will be some changes to the way our office operates for the foreseeable future. We will continue to follow the same robust infection control procedures as before, but there will be a concentration on new recommendations from the CDC and from the American Dental Association. These changes are being made to protect both you as patients and to protect us as healthcare providers. The safety of our patients and of our staff is our top priority.

  • If you currently have a fever, had a fever in the last 48 hours, or have any symptoms of COVID- 19, please call to reschedule your appointment.
  • You will be asked screening questions for COVID-19 infection and exposure, and you will have your temperature taken when you enter the building.
  • The reception area will be closed.
  • You will be asked to wait in your car until it is time for you to enter the building. Call to inform
    us when you arrive, and we will call or text you back when it is time to come in.
  • We ask that you wear a mask into the building. Due to the high cost and shortage of masks at
    this time, we are unable to provide masks for you.
  • We ask that only the scheduled patient enter the building. If necessary, one additional person
    may be allowed to accompany the patient (one parent or caregiver). We ask that you not allow
    siblings to accompany the patient.
  • We are trying to manage the large volume of patients that had to be rescheduled during the
    quarantine. Appointments will be managed to allow for social distancing between patients,
    which might mean that you are offered fewer options for scheduling your appointment.
  • We will do our best to allow greater time between patients to reduce waiting times for you, as
    well as to reduce the number of patients in the building at any one time.

If you had an appointment from March 18th to May 6th that was cancelled due to the coronavirus, you will be contacted by us soon. We are working hard to accommodate the large volume of patients that had to be re-scheduled. Please wait for our call and reply promptly if we leave a message or send a text. We are working hard to make up for lost time, but we must also allow for the reduced number of patients that can be seen due to social distancing. Please be patient with us as we try to accommodate as many people as we can.

Please feel free to give us a call at (865)588-6534 or visit our website at www.knoxdentist.com if you have any questions.

Thank you,
Robert M. Kelso, DDS and Team